Terms of Service
Last Updated: May 21, 2025
1. Introduction
Welcome to iSabiVenues ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the iSabiVenues website, mobile applications, and services (collectively, the "Platform").
By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform. Please read these Terms carefully before using our Platform.
2. Definitions
In these Terms, the following definitions apply:
- "User" refers to any individual or entity that accesses or uses the Platform, including Venue Owners and Event Organizers.
- "Venue Owner" refers to any User who lists a venue on the Platform.
- "Event Organizer" refers to any User who books or seeks to book a venue through the Platform.
- "Content" refers to all information, text, images, videos, reviews, and other materials displayed on or submitted through the Platform.
- "Booking" refers to the reservation of a venue through the Platform.
3. User Accounts
3.1 Registration
To access certain features of the Platform, you must register for an account. When you register, you agree to provide accurate, current, and complete information about yourself and to update such information as necessary.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
3.3 Account Types
The Platform offers different types of accounts for Venue Owners and Event Organizers. Each account type may have different features, limitations, and fee structures.
4. Platform Usage Rules
4.1 Prohibited Activities
When using the Platform, you agree not to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Use the Platform for any illegal or unauthorized purpose
- Interfere with or disrupt the Platform or servers or networks connected to the Platform
- Attempt to gain unauthorized access to any part of the Platform
- Use automated means to access or collect data from the Platform
- Post false, misleading, or deceptive content
- Harass, threaten, or intimidate other Users
- Engage in discriminatory practices
4.2 Content Guidelines
All Content posted on the Platform must comply with these Terms and must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties.
5. Venue Listings and Bookings
5.1 Venue Listings
Venue Owners are responsible for the accuracy and completeness of their venue listings, including descriptions, images, availability, pricing, and any other information provided. We reserve the right to remove or modify listings that violate these Terms or that we determine, in our sole discretion, to be inaccurate, misleading, or otherwise problematic.
5.2 Booking Process
Event Organizers may request to book venues through the Platform. A booking is not confirmed until the Venue Owner accepts the booking request and the Event Organizer completes the required payment. We reserve the right to cancel any booking that violates these Terms or that we determine, in our sole discretion, to be fraudulent or otherwise problematic.
5.3 Communication
Users agree to respond to communications regarding bookings in a timely manner. Failure to respond to booking requests or inquiries may result in penalties, including but not limited to, reduced visibility in search results or suspension of account privileges.
6. Payments and Fees
6.1 Service Fees
We charge service fees for the use of our Platform. These fees may vary depending on the type of booking, venue, and other factors. All applicable fees will be displayed before you confirm a booking or listing.
6.2 Payment Processing
Payments made through the Platform are processed by third-party payment processors. By using the Platform, you agree to comply with the terms and conditions of these payment processors.
6.3 Taxes
Users are responsible for paying all applicable taxes associated with their use of the Platform. Venue Owners are responsible for determining and including any applicable taxes in their venue pricing.
7. Cancellation and Refund Policies
7.1 Cancellation by Event Organizers
Event Organizers may cancel bookings subject to the cancellation policy specified by the Venue Owner. Refunds for cancellations will be processed according to the applicable cancellation policy.
7.2 Cancellation by Venue Owners
Venue Owners may cancel confirmed bookings only in exceptional circumstances. Excessive cancellations by Venue Owners may result in penalties, including but not limited to, reduced visibility in search results or suspension of account privileges.
7.3 Platform-Initiated Cancellations
We reserve the right to cancel any booking that violates these Terms or that we determine, in our sole discretion, to be fraudulent or otherwise problematic. In such cases, refunds will be processed according to our refund policy.
8. User Content and Reviews
8.1 User Content
By posting Content on the Platform, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of such Content.
8.2 Reviews and Ratings
Users may leave reviews and ratings for venues and other Users. Reviews must be honest, accurate, and based on personal experience. We reserve the right to remove reviews that violate these Terms or that we determine, in our sole discretion, to be fraudulent, abusive, or otherwise inappropriate.
9. Intellectual Property Rights
9.1 Platform Content
The Platform and its original content, features, and functionality are owned by iSabiVenue and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
9.2 User Content
You retain all ownership rights to your Content, but you grant us the license specified in Section 8.1 to use such Content in connection with the operation of the Platform.
10. Privacy and Data Protection
Our collection and use of personal information in connection with the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
11. Limitation of Liability
To the maximum extent permitted by law, iSabiVenue and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Platform
- Any conduct or content of any third party on the Platform
- Any content obtained from the Platform
- Unauthorized access, use, or alteration of your transmissions or content
12. Dispute Resolution
12.1 Informal Resolution
In the event of any dispute arising out of or relating to these Terms or the Platform, the parties shall attempt to resolve the dispute informally by contacting our customer support team.
12.2 Formal Dispute Resolution
If the dispute cannot be resolved informally, it shall be resolved through binding arbitration in accordance with the laws of the Federal Republic of Nigeria.
13. Termination
We may terminate or suspend your account and bar access to the Platform immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
Upon termination, your right to use the Platform will immediately cease. If you wish to terminate your account, you may simply discontinue using the Platform or contact us to request account deletion.
14. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Platform after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Platform.
15. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.
16. Contact Information
If you have any questions about these Terms, please contact us at:
Email: legal@isabivenues.com.ng
Phone: +234 803 044 1069
17. Acknowledgment
By using the Platform, you acknowledge that you have read these Terms, understand them, and agree to be bound by them. If you do not agree to these Terms, you must not access or use the Platform.