Privacy Policy
Last Updated: May 21, 2025
1. Introduction
At iSabiVenues ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").
Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Identity Information: Name, email address, phone number, profile picture, and other similar identifiers.
- Account Information: Username, password, account preferences, and account activity.
- Contact Information: Mailing address, billing address, email address, and phone number.
- Financial Information: Payment card details, bank account information, and billing information.
- Transaction Information: Records of products and services you have purchased or considered, and your other purchasing or consuming histories.
- Communication Information: Records of your communications with us, including customer support inquiries and feedback.
2.2 Usage Information
We may also collect information about how you use our Platform, including:
- Device Information: Information about your device, including IP address, device type, operating system, browser type, and device identifiers.
- Usage Data: Information about how you use our Platform, including pages visited, time spent on pages, links clicked, and search queries.
- Location Information: Information about your location, including precise location data if you grant us permission to collect it.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.
3. How We Collect Information
We collect information from you in the following ways:
- Direct Interactions: When you register for an account, make a booking, list a venue, contact customer support, or otherwise interact with our Platform.
- Automated Technologies: When you use our Platform, we may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities.
- Third Parties: We may receive information about you from third parties, such as social media platforms, payment processors, and marketing partners.
4. How We Use Your Information
We may use your information for the following purposes:
- To provide and maintain our Platform
- To process and manage bookings and payments
- To communicate with you about your account, bookings, or inquiries
- To personalize your experience on our Platform
- To improve our Platform and develop new features
- To send you marketing communications, if you have opted in to receive them
- To detect, prevent, and address technical issues, fraud, or illegal activity
- To comply with legal obligations
5. How We Share Your Information
We may share your information with the following categories of recipients:
- Other Users: When you make a booking, we share your information with the Venue Owner. Similarly, when you list a venue, we share your information with Event Organizers who book your venue.
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
- Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- Legal Authorities: We may share your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access your personal information
- The right to rectify inaccurate or incomplete personal information
- The right to delete your personal information
- The right to restrict the processing of your personal information
- The right to data portability
- The right to object to the processing of your personal information
- The right to withdraw consent at any time
To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.
9. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
By using our Platform, you consent to the transfer of your personal information to countries outside of Nigeria, including but not limited to the United States, where our servers are located.
10. Children's Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@isabivenues.com.ng
Phone: +234 803 044 1069